Survivors who have experienced abuse and neglect in State care can make a redress claim, access supports and learn more about redress through the State Redress Service.
State Redress Service - Redress New Zealand(external link)
The service is designed to help agencies work together and provide a more joined-up and consistent experience, regardless of which State agency was responsible for a survivor’s care.
It is part of the Government's suite of changes in response to recommendations made by the Royal Commission of Inquiry into Abuse in Care.
Contact details
You can access the State Redress Service through the following.
Website: www.redress.govt.nz(external link)
Phone: 0800 110 886
Phone from overseas: +64 4 910 9886
Email: contact@info.redress.govt.nz
The State Redress Service does not change which agency is responsible for assessing and responding to claims. Agencies remain responsible for claims assessment, making decisions and providing redress.
Information for survivors with existing claims
Survivors with existing claim do not need to submit a new claim through the State Redress Service. The agency managing their existing claim will be able to continue doing so.
