The Government has today announced(external link) a short extension to the final reporting timeline for the Abuse in Care Royal Commission of Inquiry from 28 March 2024 to 26 June 2024.

In her announcement, the Internal Affairs Minister Brooke van Velden says the Royal Commission wrote to her on 16 February 2024, requesting that she consider an extension for its final report.

She said the Royal Commission advised it needed additional time to complete natural justice processes related to its findings and recommendations, a requirement under the Inquiries Act 2013.

However, Minister van Velden says she made clear to the Royal Commission this is the final extension request she will consider. She said it is not tenable to prolong the delivery of the findings and recommendations any further.

The Minister has also requested the Royal Commission deliver the Inquiry’s recommendations to her by 30 May 2024. This will enable the Crown to begin work on its response, and the recommended public apology.

The Royal Commission’s extension has not delayed the work of the Crown response on records improvement, the Survivor Experiences Service and Rapid payments. Please read an update below.

Update on the Crown response work programme

Records improvements
The Crown Response Unit and Archives New Zealand are working together to make it easier for survivors of abuse to access their personal records about their time in care. Following a recent consultation Archives NZ has published the scope and definition of care records to help the government and other organisations know which records are valuable for those in care and should be protected until a wider decision is made about how long to keep these records and what to do with them long term. You can find the scope and definition here: The care records definition (

Survivor Experiences Service
The Crown Response Unit and the Survivor Experiences Service are working with some people who have barriers to communication, a learning disability, cognitive impairment, and people who are neurodiverse. We are gathering the views of the Deaf and disabled community to understand how the Service can meet their needs.

This work will be completed by the end of April 2024 and the Crown Response Unit will provide a report to the Survivor Experiences Service.

Rapid payments
MSD is continuing to offer rapid payments as an option for claimants. All survivors have the choice of having their claim assessed through the rapid payment process, or an individualised assessment.
In line with the Royal Commission’s recommendations and ministerial decisions, MSD is prioritising claims from people who are ill or elderly (70 years or older) and those who have been waiting the longest to have their claim resolved.

MSD has published more information about its claims process and rapid payments, including statistics, online at: link)

Apologies and Redress
The Crown Response Unit is preparing briefings on the apology and redress system that require Ministerial approval.

Briefing to Incoming Minister
Incoming Ministers receive briefings following the formation of a new Government or changes to Cabinet. These documents have been proactively released. Redactions made to the documents have been made consistent with provisions of the Official Information Act 1982.

We have published our Briefing to Incoming Minister on our website.

Government acknowledges that news of another delay to the Royal Commission’s final report may be upsetting and frustrating for some survivors. The Government is aware of the importance to the survivor community of delivering the final report and recommendations, so that the healing process can truly begin.

The Royal Commission has encouraged survivors to get in touch with its Contact and Support Centre on 0800 222 727 or email if you would like to discuss any questions or wellbeing support options.

Ngā mihi,
Crown Response Unit


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