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We have listed below information about how to make a claim, request personal records or access support from government agencies or community services.
The following services are available if you have concerns about someone’s current care or situation:
To access help or support from the Royal Commission you can:
You can make a claim of historic abuse or neglect with the Ministry of Social Development if you were in the care, custody, guardianship, or came to the notice of the Child Welfare Division, the Department of Social Welfare, the New Zealand Children and Young Persons Service or Child, Youth and Family before 1 April 2017.
For more information, including how you can start the claims process, please go to the Ministry of Social Development, Historic Claims web page.(external link)
If you were abused or neglected while in the care of Oranga Tamariki (after 1 April 2017) you can make a claim with Oranga Tamariki.
If you were abused or neglected at a residential special school run by the Department of Education before 1989, you can make a historic claim with the Ministry of Education.
If you were abused or neglected at a former psychiatric institution (including the Lake Alice Hospital Child and Adolescent Unit), you can make a historic claim with the Ministry of Health.
For more information, please contact the Ministry of Health Historic Abuse Resolution Service.(external link)
Crown Confidentiality Waiver
The Crown has waived confidentiality for anyone who has a settlement for a historic abuse claim, so you can share any information about your settlement agreement with the Royal Commission.
You have the right to ask for any personal records made about your time in care. You can ask for these records from the organisations that hold records about the care institutions where you stayed.
To find out more about the process, visit: Accessing your records.
The following covers information about support available from government agencies or community services, not from the Royal Commission. Information about the help and support the Royal Commission provides is here(external link).
Alcohol and Drug Helpline(external link) 0800 787 797 or online chat for people dealing with an alcohol or other drug problem; 10 am to 10 pm)
Anxiety phone line(external link) 0800 269 4389 (0800 ANXIETY)
Are you OK – Family Violence(external link) Steps and support for safety for you and your whānau whenever you’re ready
Depression Helpline(external link) 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
Family Services 211 Helpline(external link) 0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.
Lifeline(external link) 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
Ministry of Health(external link) For more digital tools and resources
Need to talk?(external link) Free call or text 1737 any time for support from a trained counsellor
OUTline NZ(external link) 0800 688 5463 (OUTLINE) provides confidential telephone support for sexuality or gender identity issues; 9 am to 9 pm weekdays, and 6 pm to 8 pm weekends)
Rape Crisis(external link) 0800 883 300 (for support after rape or sexual assault)
Safe to talk(external link) (Available 24/7) 0800 044 334, free txt 4334, email email@example.com Free and confidential information and support from trained counsellors for people affected by sexual harm in any way.
Samaritans(external link) 0800 726 666
Skylight(external link) 0800 299 100 for trauma, loss and grief; 9am–5pm weekdays
SNAP - Survivors Network of those Abused by Priests(external link) Providing peer support for women and men wounded by religious and institutional authorities (priests, ministers, bishops, deacons, nuns, coaches, teachers, and others)
Suicide Crisis(external link) Helpline 0508 828 865 (0508 TAUTOKO)
Supporting Families in Mental Illness(external link) For families and whānau supporting a loved one who has a mental illness. Auckland 0800 732 825.
Victim Support(external link) This free service provides emotional and practical support, information, financial assistance, referral to other support services and advocacy for the rights of victims.
Voyce – Whakarongo Mai(external link) lists services available
Youthline(external link) 0800 376 633, free text 234 or email firstname.lastname@example.org or online chat.